Shipping policy

WHERE WE SHIP

Delivery is free on every order, everywhere we ship. There is no minimum spend
and no threshold to reach.

United Kingdom — free tracked delivery
United States — free tracked delivery
Australia — free tracked delivery
Canada — free tracked delivery
New Zealand — free tracked delivery
European Union, all 27 member states — free tracked delivery

If your country is not listed, checkout will tell you before you pay rather than
after.

We cannot ship to the Channel Islands or the Isle of Man. Jersey, Guernsey and the
Isle of Man are Crown Dependencies rather than part of the United Kingdom, and are
not set up as destinations on this store.

PROCESSING AND DISPATCH

Orders are processed within 1 to 2 business days. Orders ship directly from our
manufacturing partner overseas rather than from a United Kingdom warehouse. That is
how we keep the price where it is, and it is why delivery takes longer than a
next-day retailer.

DELIVERY TIMES

United Kingdom: 7 to 12 business days after dispatch.

International: we cannot yet give a reliable estimate. This store is new and we have not shipped enough international orders to quote a transit time honestly. It takes longer than the United Kingdom's 7 to 12 business days, often considerably, and customs clearance adds an unpredictable amount on top. We will not invent a figure. When we have real data, this policy will carry a real one.

If an international order has not arrived within 40 business days of dispatch, email us and we will resend it or refund you in full.

IMPORT DUTY AND TAXES

Import duty and tax are not included in what you pay us. Your parcel ships from outside your country, which makes you the importer of record. Your own government sets any duty, VAT, GST or sales tax, and the carrier usually adds a handling fee for collecting it. We cannot predict, control or refund these charges, and they are payable by you before the parcel is released. If a parcel is refused or abandoned over unpaid charges, we cannot refund the shipping cost.

European Union customers in particular: import VAT applies to goods entering the European Union regardless of value. There is no low-value exemption. Expect your carrier to collect VAT plus a handling fee before delivery.

TRACKING

Once your order is dispatched we email you a tracking number. It can take 24 to 48 hours before the carrier registers the first scan, and long gaps between scans are normal on international routes. The parcel is usually moving even when the tracking page is quiet.

LOST, DELAYED OR DAMAGED PARCELS

Email aquapureshower@gmail.com with your order number. For damage, send a photograph. We will replace or refund in full and you do not need to return the item first.

CONTACT

AquaPure
1 Chaddesley Terrace
Swansea
SA1 6HB
United Kingdom

Email: aquapureshower@gmail.com