Where we ship
We deliver to the United Kingdom and to five international destinations, and delivery is free everywhere we ship.
- United Kingdom — free tracked delivery
- United States — free tracked delivery
- Australia — free tracked delivery
- Canada — free tracked delivery
- New Zealand — free tracked delivery
- European Union — free tracked delivery, to all 27 member states
There is no minimum spend and no threshold to reach. One filter ships free, and so do three. If your country isn't listed, the checkout will tell you before you pay rather than after.
Orders ship directly from our manufacturing partner overseas rather than from a UK warehouse. That is how we keep the price where it is, and it is why delivery takes longer than a next-day retailer. We would rather tell you that before you pay than after.
United Kingdom
- Covers: England, Scotland, Wales, Northern Ireland, and BFPO addresses. There is no postcode surcharge and no Highlands or islands exclusion — the Outer Hebrides, Shetland, Orkney and the Isles of Scilly are all delivered on the same free tracked service as central London.
- Order processing: 1–2 business days
- Delivery: 7–12 business days after dispatch
- Tracking: emailed as soon as your order is dispatched, and checkable any time on our order tracking page
We cannot ship to the Channel Islands or the Isle of Man. Jersey, Guernsey and the Isle of Man are Crown Dependencies rather than part of the UK, and they are not set up as destinations on this store.
International
Free tracked delivery to the United States, Australia, Canada, New Zealand and the 27 EU member states. That includes Alaska and Hawaii, Western Australia, the South Island and the Canadian territories.
Three things you should know before ordering from outside the UK.
Import duty and tax are not included in what you pay us. Your parcel ships from outside your country, which makes you the importer of record. Your own government sets any duty, VAT, GST or sales tax, and the carrier usually adds its own handling fee for collecting it. We cannot predict, control or refund these charges, and they are payable by you before the parcel is released. If a parcel is refused or abandoned over unpaid charges, we cannot refund the order.
EU customers in particular: import VAT applies to goods entering the EU regardless of how little they cost — there is no low-value exemption. Expect your carrier to collect VAT plus a handling fee before delivery. On an order this size that fee can be a meaningful share of what you paid, so please factor it in before you order rather than being surprised at the door.
We cannot yet give you a reliable delivery estimate. This store is new and we have not shipped enough international orders to quote a transit time honestly. What we can tell you is that it takes longer than the UK's 7–12 business days, often considerably, and customs clearance adds an unpredictable amount on top. We are not going to invent a number to make the checkout look better — when we have real data, this page will carry a real figure.
What we will commit to: if an international order has not arrived within 40 business days of dispatch, email us and we will resend it or refund you in full.
Everywhere else
If your country is not on the list above, we are not set up to ship there yet and the checkout will say so rather than taking your money. Email aquapureshower@gmail.com and tell us where you are — enough requests from one country and we will open it.
Tracking your order
Once your order is dispatched we email you a tracking number. It can take 24–48 hours before the carrier registers the first scan, and long gaps between scans are normal on international routes — the parcel is usually moving even when the tracking page is quiet.
You can check the current status any time on our order tracking page, or by signing in to your account.
Returns
You have 30 days from delivery to return an item for a refund, wherever you are.
- The item must be in a resaleable condition. Opening the box to check the fitting is fine; a cartridge that has had water run through it is not resaleable.
- Email aquapureshower@gmail.com with your order number to start a return and we'll send you the address.
- Return postage is paid by you unless the item is faulty, damaged or not what you ordered — in which case we cover it.
- Refunds are issued to your original payment method within 5 business days of us receiving the item.
Returning from outside the UK? Check the postage first — it can easily cost more than the filter did, and you would be paying it. Email us before you send anything back. Depending on the situation a refund without return may be the sensible answer, and we would rather do that than have you spend more on postage than the item is worth. Import charges you have already paid are collected by your government, not by us, so we cannot refund them — your customs authority may let you reclaim them directly.
Faulty or damaged items
Email us a photo within 30 days of delivery and we'll replace the item or refund you in full, including postage. You do not need to return a damaged item before we act on it, wherever you are.
Cancellations and your statutory rights
If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full.
UK customers: under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel from the day you receive the order. Our 30-day policy is more generous and sits alongside it, and neither affects your statutory rights under the Consumer Rights Act 2015.
European Union: under the Consumer Rights Directive you have a 14-day right of withdrawal from the day you receive the order. Our 30-day policy sits alongside that right and does not replace or limit it.
United States: our 30-day policy applies to you in full. Consumer protection rules are set at state level and vary, and nothing here limits any right you have under them.
Australia: our policy sits alongside your rights under Australian Consumer Law, which we do not limit.
New Zealand: our policy sits alongside your rights under the Consumer Guarantees Act 1993.
Canada: our policy sits alongside your provincial consumer protection rights.