Once your order is dispatched we email you a tracking number. Paste it into 17TRACK to see the carrier's live status — it covers the carriers our parcels travel through.
Haven't had a tracking number yet?
Your tracking information will be available once your order has been shipped. We process orders in 1–2 business days, and the tracking number is emailed to you the moment it ships.
Only have an order number?
Order numbers are tied to your account, so you'll need to sign in first — that's what stops anyone else looking up your delivery address. You'll get a one-time code by email, no password needed.
What each status means
- Order confirmed — we have your order and payment.
- Processing — we're preparing it for dispatch. 1–2 business days.
- Shipped — it has left our fulfilment partner and your tracking number is on its way. It can take 24–48 hours before the carrier shows any scans.
- In transit — moving through the carrier network. Long gaps between scans are normal on international routes.
- Out for delivery — with your local courier, arriving that day.
- Delivered — if it says delivered and you don't have it, check with neighbours first, then email us.
Can't find your order?
If the number returns nothing, give it 24–48 hours — carriers often take a day to register a new parcel. If it still shows nothing, email aquapureshower@gmail.com and we'll chase it. As set out in our delivery and returns policy, if an order hasn't arrived within 40 business days of dispatch we will resend it or refund you in full — but please contact us sooner than that if something looks wrong, and we'll look into it straight away.