Contact
Questions about fitting, delivery or a return? Send us a message and a person will reply, usually within one business day.
Email us
We reply within one business day, Monday to Friday. If it's about an existing order, include your order number and we'll get to it faster.
Business address
AquaPure
1 Chaddesley Terrace
Swansea
SA1 6HB
United Kingdom
This is our geographic trading address, so you know who you are buying from and where to write to us. For anything about an existing order, email is faster — and Shipping & Returns explains how returns work before you send anything back.
Before you write
A few things are answered faster by the pages we've already written:
- Will it fit my shower? The FAQ covers the thread size and the two setups it won't fit.
- How do I install it? Step by step in the fitting guide.
- Where is my order? Check it on the order tracking page.
- How do I return something? Timings and the returns process are in Shipping & Returns.
If your shower is unusual and you're not sure the filter will fit, send us a photo of the shower arm before you order. We would rather tell you it won't work than take the sale.
Already bought one?
If you've fitted your filter, we'd genuinely like to know how you got on — good or bad. Tell us here.